Salesforce Business Analyst (SaaS)

TL;DR

Salesforce Business Analyst (SaaS): Leading the design, implementation, and optimization of Salesforce solutions across multiple departments, including Marketing, Support, and Logistics with an accent on delivering new features and capabilities on the Salesforce platform and its integrated tools, supporting end users, and addressing complex integration and process challenges. Focus on identifying areas for improvement and making recommendations for new strategic CRM opportunities.

Location: Hybrid, requiring three days in the office in Prague, Czech Republic

Salary: null

Company

hirify.global converges enterprise networking and security into one centralized and global service that is delivered by cloud.

What you will do

• Develop and implement configuration changes and system enhancements based on business requirements.
• Manage implementation projects end to end: full requirements definition and design, development, QA, deployments, training & communicating to stakeholders.
• Support users on their day-to-day tasks including troubleshooting, data fixes and cleanups.
• Manage user accounts, roles/profiles, and permissions for supported applications in compliance with company security policies.
• Identify areas for improvement and making recommendations for new strategic CRM opportunities.
• Develop meaningful relationships with key stakeholders within the Company.

Requirements

• Minimum 5 years of experience as a Salesforce Business Analyst or project manager, preferably as part of Information System team at a high growth SaaS software or technology Company.
• Solid hands-on experience with salesforce system administration.
• Strong understanding of the platform, with the ability to build custom apps and objects, Flows, formula fields and custom views.
• High level English–Excellent verbal and written communication skills are required.
• Highly customer-oriented with strong interpersonal skills.
• Must be very well organized and able to work effectively in an agile and fast-paced environment.

Nice to have

• Salesforce.com Admin certification.
• Experience with Marketing tools, such as: Marketo, LeanData, ZoomInfo, Outreach.
• Experience with Service cloud.
• Experience with Integrations Tools such as Workato.

Culture & Benefits

• Building a cutting-edge enterprise network and secure cloud platform.
• Be part of a team that changes networking and security forever.
• Agile and fast-paced environment.
• Team player.
• Fast learner in rapidly changing environment.