Principal Product Marketing Manager (AI)

TL;DR

Principal Product Marketing Manager (AI): Shaping market stories and sales narratives for AI-driven customer service products, focusing on translating complex AI technology into understandable customer benefits. Focus on leading launches, go-to-market strategies, and cross-functional alignment to drive product adoption and market impact.

Location: Expected to be in the office at least three days per week.

Company

hirify.global is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.

What you will do

• Lead positioning and messaging for major product areas, creating market-ready narratives.
• Partner with Product and Engineering to translate complex AI technology into simple customer stories.
• Build enablement materials that sales teams use, including pitch decks, demos, and talk tracks.
• Analyze customer interactions to turn raw signals into insights that shape messaging.
• Drive cross-functional alignment on messaging and its implementation.
• Lead launches and go-to-market initiatives, working with marketing and content teams.

Requirements

• Deep experience in B2B product marketing and shaping the understanding of complex products in the market.
• Ability to research patterns, synthesize insights, and frame narratives that cut through noise.
• Excellent writing and communication skills.
• Comfort working with executives and product leaders.
• Strong judgment and ability to work independently on high-stakes initiatives.
• Genuine interest in AI technology and willingness to engage hands-on with the product.

Culture & Benefits

• Competitive salary and equity in a fast-growing startup.
• Served lunch every weekday, plus snacks and a fully stocked kitchen.
• Regular compensation reviews to reward great work.
• Pension scheme & match up to 4%.
• Comprehensive health and dental insurance for you and your dependents.
• Flexible paid time off policy.