Customer (Billing) Support Agent (Polish)

TL;DR

Customer (Billing) Support Agent (Polish): Providing superior user support for client's customers with an accent on exceeding client's expectations. Focus on resolving customer inquiries, troubleshooting issues, and providing relevant information in a concise manner.

Location: Hybrid (Work from home and in-office located in Bellevue, WA)

Salary: $23.00 to $25.50 USD/hour

Company

hirify.global is a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States.

What you will do

• Deliver world-class customer service by following established departmental policies, processes, and standards.
• Manage and respond to customer support tickets within the established SLA and performance guidelines.
• Follow established troubleshooting procedures, including the use of appropriate resources and desktop tools to diagnose and troubleshoot issues.
• Coordinate internally with other teams as needed to provide feedback and help resolve issues.
• Be a champion of hirify.global’s core values by amplifying those behaviors in the day to day.

Requirements

• A minimum of 1 year of customer service experience.
• 1+ years in customer support and/or technical troubleshooting is strongly preferred.
• Written and verbal fluency in English language required, must pass Language Assessment Test
• Written and verbal fluency in Polish required, must pass Language Assessment Test
• Comfortable using computers, proficient typing skills, and can perform initial level troubleshooting of computer and network issues.
• Proficient with Microsoft Office Suite or related software.

Culture & Benefits

• Medical, dental, and vision coverage.
• Flexible Spending Account.
• 401k program.
• Competitive PTO offerings.
• Parental Leave.
• Opportunities for professional growth and development.