Technical Support Engineer

TL;DR

Technical Support Engineer: Providing end-to-end technical support for corporate users in a fast-paced enterprise environment with an accent on user issue resolution, ServiceNow ticket management, & device lifecycle support. Focus on maintaining professionalism under pressure and collaborating with global IT teams.

Location: Australia - Sydney

Company

hirify.global software products are used by 25,000+ global businesses to deliver extraordinary customer experiences, fight financial crime and ensure public safety.

What you will do

• Provide Level 2 technical support for Windows, macOS, and Linux systems.
• Resolve user issues related to hardware, software, OS, and enterprise applications.
• Support device provisioning, deployment, and troubleshooting using Windows Autopilot.
• Log, track, and resolve incidents and service requests using the ServiceNow portal.
• Coordinate with global IT teams, vendors, and internal stakeholders.

Requirements

• Bachelor’s degree in IT, Computer Science, Engineering, or related field.
• 3-5 years of hands-on experience with Windows, macOS, and Linux OS troubleshooting.
• Strong hands-on experience with ServiceNow (Incident, Request, Change, Asset.
• Experience with Windows Autopilot and device lifecycle management.
• Knowledge of networking basics (Wi-Fi, VPN, DNS, printers, peripherals).
• Ability to work in a fast-paced, high-visibility environment.

Culture & Benefits

• hirify.global is proud to be an equal opportunity employer.