Solutions Engineer (AI)

TL;DR

Solutions Engineer (AI): Partnering with customers to maximize the value and adoption of hirify.global's models through ChatGPT and the hirify.global API, with an accent on guiding AI strategy and identifying high-value use cases. Focus on demonstrating solutions, recommending architectural patterns, and providing technical pre-sales expertise.

Location: This role is based in Sydney, Australia. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.

Company

hirify.global is an AI research and deployment company focused on ensuring general-purpose artificial intelligence benefits all of humanity.

What you will do

• Deliver an exceptional pre-sales customer experience.
• Provide technical expertise in the pre-sales process, clarifying technical requirements and answering product-related questions.
• Demonstrate how the ChatGPT business product provides solutions through demos, use case scoping, and proof of concepts.
• Serve as the first line of defense for security and compliance questions, explaining collateral and escalating complex requirements.
• Create and maintain documentation, guides, and FAQs related to common pre-sales questions.
• Foster customer advocacy and represent the voice of the customer with internal teams for product planning.

Requirements

• 7+ years of experience in a Solutions Engineer (or similar) role, managing relationships with large, global, and complex organizations.
• Solid track record of delivering and scaling an exceptional pre-sales customer experience.
• Experience providing higher-level security and compliance support for B2B SaaS products.
• Exceptional presentation and communication skills, particularly when engaging with executives and leaders.
• Strong problem-solving skills, adept at frequent context switching, and effective management of multiple projects.
• Personally committed to fostering the safe and ethical evolution of AI.

Culture & Benefits

• Hybrid work model requiring 3 days in the office per week.
• Offer relocation assistance to new employees.
• Technical Success team focuses on maximizing customer benefit, value, and adoption of models.
• Dedicated to ensuring general-purpose artificial intelligence benefits all of humanity.
• Committed to providing reasonable accommodations to applicants with disabilities.