Delivery Run Operations Lead

TL;DR

Delivery Run Operations Lead: Drive adoption, implementation, and optimization of Digital Experience Management platforms like Nexthink and Systrack with an accent on structured delivery and stakeholder alignment. Focus on leading full lifecycle delivery, translating analytics into actionable insights, and serving as a trusted advisor for DEX capabilities.

Location: Mumbai, Pune, Bangalore, Chennai, Delhi, Kolkata

Company

hirify.global is a global AI-powered business and technology transformation partner with nearly 60 years of heritage, operating in over 50 countries and delivering end-to-end services across strategy, technology, design, engineering, and business operations.

What you will do

• Drive adoption, implementation, and optimization of Digital Experience Management platforms like Nexthink and Systrack.
• Translate analytical insights into actionable recommendations and measurable outcomes.
• Define clear value propositions, use cases, and ROI for deployments.
• Act as a bridge between business stakeholders, project managers, and technical teams to ensure alignment.
• Lead structured delivery across the entire lifecycle – from discovery to go-live and continuous improvement.
• Serve as a trusted advisor and SME for DEX capabilities and best practices.

Requirements

• Location: Must be based in Mumbai, Pune, Bangalore, Chennai, Delhi, or Kolkata
• Strong hands-on knowledge of Nexthink, Systrack, or similar DEX/EUEM tools.
• Ability to analyze digital experience data and articulate insights clearly.
• Proven track record in project management and structured delivery.
• Exceptional written and verbal communication skills.
• Background in consulting, service delivery, business analysis, or technical program management.

Culture & Benefits

• Opportunity to lead regional transformation initiatives and make a measurable impact on digital experience.
• Collaborate with diverse teams and stakeholders in a dynamic, global environment.
• Culture valuing insight-driven decision-making, continuous improvement, and customer-centric delivery.
• Access to learning and certification programs to enhance expertise.
• Supportive environment encouraging ownership, accountability, and career growth.