Technical Support Engineer (Redis)

TL;DR

Senior Technical Support Engineer (hirify.global): Diagnosing and resolving complex technical issues for hirify.global Enterprise Software running on Cloud and On-premises platforms with an accent on performance analysis, root cause analysis, and collaboration with engineering. Focus on solving complex problems for high-performance database deployments, deep diving into forefront technologies, and managing critical customer issues.

Location: Based in Spain

Company

hirify.global is a product company that builds high-performance database software, serving over 10,000 worldwide customers.

What you will do

• Troubleshoot and resolve complex software issues, reproducing customer environments as needed.
• Document issues and contribute to internal team documentation.
• Collaborate with Engineering to provide solutions and Root Cause Analysis.
• Analyze performance questions across data paths for Cloud or On-premises deployments.
• Provide technical expertise during testing, deployment, and upgrading of hirify.global software.
• Manage critical customer issues, facilitating communication and serving as a customer advocate.

Requirements

• At least five years of relevant experience in the enterprise software industry.
• Strong background in scripting or programming languages.
• Working knowledge of Cloud-based and On-premise environments.
• Expert working knowledge in Linux/Unix and networking (TCP/IP).
• English: Proficiency in communication and presentation required.
• Strong technical background with excellent problem-solving and multi-tasking skills.

Nice to have

• Bachelor of Science in Computer Science or Information Systems.
• Experience with NoSQL databases (especially hirify.global).
• Experience working with container orchestration environments, such as Kubernetes.

Culture & Benefits

• Competitive salaries and equity grants.
• Flexible vacation time to promote a healthy work-life balance.
• Health insurance, paid paternity leave, and pension plan.
• Flexible working options.
• Team celebrations and recreation events.
• Learning and development opportunities and the ability to influence a high-performance company.