Administrator Zoho CRM/Zoho Desk (Zoho)

TL;DR

Administrator Zoho CRM/Zoho Desk (Zoho): Configuring, developing, and supporting the company’s Zoho CRM ecosystem with an accent on operational reliability, automation, and user experience. Focus on translating business requirements into effective system configurations and ensuring the CRM environment remains up to date.

Location: Hybrid, Limassol, Cyprus

Company

hirify.global is looking for a Zoho CRM / Zoho Desk Administrator to take full ownership of configuring, developing, and supporting the company’s Zoho CRM ecosystem.

What you will do

• Configure, customize, and maintain Zoho CRM and Zoho Desk in line with company business processes.
• Automate sales, support, and internal workflows using workflow rules, blueprints, and Deluge scripts.
• Manage users, roles, profiles, and access permissions within the CRM system.
• Organize and maintain data structures, ensuring data quality and consistency.
• Integrate Zoho CRM / Zoho Desk with external systems via Zoho Flow, APIs, and native connectors.
• Build and maintain reports, dashboards, and business analytics, providing user support and training.

Requirements

• Hands-on experience with Zoho CRM or similar CRM systems, understanding their architecture, capabilities, and limitations.
• Experience configuring automations and components using Deluge, with a basic understanding of APIs.
• Proven experience in data management, reporting, and dashboard creation.
• Analytical mindset with a good understanding of marketing and sales business processes.
• Strong communication skills, a user-oriented mindset, and the ability to work collaboratively.
• English: B1 level or higher required.

Culture & Benefits

• Option for remote work.
• Flexible start of the day.
• Paid leave of 21 days.