Client Services Project Manager (CX)

TL;DR

Client Services Project Manager (CX): Directing and managing the implementation and delivery of hirify.global products post-sale, with an accent on detailed communication, professionalism, and managing customer expectations. Focus on defining project scope, developing project plans, identifying dependencies, and proactively managing changes.

Location: Manila, Philippines (Onsite)

Company

hirify.global is an innovation powerhouse in AI, cloud, and digital, providing software products to over 25,000 global businesses for customer experiences, financial crime prevention, and public safety.

What you will do

• Direct and manage project development and delivery from beginning to end, setting and managing expectations.
• Define project scope, goals, and deliverables in collaboration with stakeholders and customers.
• Develop project plans, diagrams, and communication documents.
• Estimate resources, negotiate staff allocation, and track deliverables.
• Proactively manage changes, identify potential crises, and devise contingency plans.
• Build and grow business relationships vital to project success and secure customer sign-off upon completion.

Requirements

• 6+ years of experience in project management or a technically relevant occupation.
• PMI Certification mandatory (PMP certified).
• Bachelor's Degree in Business Management or related field or equivalent work experience.
• Experience in call recording or telephony industry.
• Strong project management skills in planning and coordination for timely delivery.
• Excellent verbal and written communication.

Culture & Benefits

• Ambitious and results-oriented work environment.
• Opportunity for career growth in a company that challenges limits.
• Work with a global leader in AI, cloud, and digital solutions.
• Join an organization with over 8,500 employees across 30+ countries.
• Committed to being an equal opportunity employer.