Customer Success Manager

TL;DR

Customer Success Manager: Managing key client accounts to resolve complex technical challenges and ensure success with hirify.global products and services with an accent on technical problem-solving, client relationship building, and service delivery. Focus on driving client success, fostering strategic relationships, and continuous improvement of products based on client feedback.

Location: Hybrid (Manila, Philippines)

Company

hirify.global is a global market leader in AI, cloud, and digital software solutions, serving over 25,000 businesses including 85 of the Fortune 100 corporations.

What you will do

• Drive client success by resolving complex technical challenges and ensuring customer satisfaction.
• Build and maintain strong, collaborative relationships with key clients.
• Provide exceptional technical support and customer service in collaboration with internal teams.
• Leverage deep knowledge of hirify.global products to troubleshoot and optimize client solutions.
• Understand client business needs to identify opportunities for enhanced success.
• Develop and deliver presentations and training to maximize client investment in hirify.global products.

Requirements

• Location: Based in Manila, Philippines
• Bachelor's degree or equivalent experience in Computer Science, Business Information Systems, or related field.
• 5 years experience in technical or service roles within software, telecommunications, or customer service.
• Strong analytical and advanced troubleshooting skills.
• Excellent communication skills in English.
• Working knowledge of contact center software design and functionality.

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• Experience or knowledge in Telecom, Connectivity, Programming – Integrations, Software/Systems/Applications.

Culture & Benefits

• Hybrid work model with 2 days in office and 3 days remote per week.
• Fast-paced, collaborative, and creative environment.
• Opportunities for learning and career growth across multiple roles and domains.
• Inclusive and equal opportunity employer.