Senior Application Support Engineer (L2)

Формат работы

hybrid

Тип работы

fulltime

Грейд

senior

Английский

Страна

Thailand

Вакансия из Hirify Global, списка международных tech-компаний
Для мэтча и отклика нужен Plus

Мэтч & Сопровод

Для мэтча с этой вакансией нужен Plus

Описание вакансии

Текст:

TL;DR

Senior Application Support Engineer (L2): Providing advanced technical assistance and ensuring systems run smoothly for all users with an accent on diagnosing and resolving escalated technical issues, performing advanced troubleshooting, and log analysis. Focus on proactive monitoring, adhering to SLA timelines, and contributing to knowledge base articles.

Location: Hybrid in Bangkok, Thailand

Company

hirify.global designs, builds, manages, and modernizes mission-critical technology systems for Fortune 100 clients worldwide.

What you will do

Diagnose and resolve escalated technical issues related to software, hardware, networks, and applications.
Perform advanced troubleshooting, log analysis, system checks, and configuration reviews.
Collaborate with L1 support by offering guidance, documentation, and knowledge sharing.
Escalate unresolved issues to Level 3 or engineering teams with clear documentation and reproduction steps.
Monitor system alerts proactively and maintain accurate records in the ticketing system.
Perform system health checks and core application function validation during Post Verification Tests (PVT).

Requirements

1–4 years of experience in IT application support, IT operations, or a similar role.
Bachelor’s degree in Computer Science, Information Technology, or related technical field.
Experience with SQL or log analysis tools, and the ability to analyze system logs.
Ability to troubleshoot performance issues and identify root causes.
Excellent problem-solving skills and attention to detail.
Strong communication skills with a friendly, customer-focused mindset.

Culture & Benefits

Opportunities for professional growth and career development across various roles (e.g., Service Delivery Management, Workplace Modernisation).
Access to industry-leading learning programs and certifications (Microsoft, Google, Amazon, Skillsoft).
Diverse and inclusive workplace fostered by hirify.global Inclusion Networks.
Comprehensive benefits supporting well-being and family needs.
Opportunities for volunteering and giving through a company-wide platform.

Будьте осторожны: если вас просят войти в iCloud/Google, прислать код/пароль, запустить код/ПО, не делайте этого - это мошенники. Обязательно жмите "Пожаловаться" или пишите в поддержку. Подробнее в гайде →