Lead Application Support Engineer (API, Cloud)

TL;DR

Lead Application Support Engineer (API, Cloud): Analyzing and mitigating complex technical problems for financial market infrastructure systems with an accent on root cause analysis, service recovery, and automation. Focus on improving system stability, optimizing operational excellence, and collaborating with development teams.

Location: Onsite in Bangkok, Thailand

Company

hirify.global is a leading global financial markets infrastructure and data provider, empowering economies and enabling customers to create sustainable growth.

What you will do

• Analyze and mitigate complex technical problems, assessing impact and suggesting solutions.
• Conduct root cause analysis across multiple systems and provide workarounds for critical issues.
• Participate in service recovery calls and provide immediate technical assistance during major outages.
• Ensure overall service stability by automating monitoring and performing recovery.
• Guide service improvements and automate manual, repetitive tasks.
• Document team knowledge and collaborate with development and product teams.

Requirements

• Bachelor’s degree or equivalent experience in Computer Science, Information Technologies or related field.
• Experienced in a role which requires high problem solving and analytical skills.
• Experienced with AWS Cloud services such as EC2/ECS, S3, DynamoDB, RDS, Lambda, API Gateway, SQS/SNS, OpenSearch, and AWS CloudWatch.
• Good understanding of Database, SQL, REST API, and OpenAPI Specification.
• Scripting and automation skills using Python, PowerShell, or other languages.
• Proficient in English communication.
• Ability to multitask, prioritize and work under tight time constraints.
• Flexible working hours and on-call support during weekends required.

Nice to have

• ITIL knowledge.
• CI/CD knowledge, understanding on Jenkin, GitLab, GitHub.
• Experience working with microservices architectures, event/message driven system.
• Hand-on Unix/Linux/Sun Solaris skill and shell programming.

Culture & Benefits

• Part of a collaborative and creative culture that values innovation and continuous improvement.
• Opportunity to work with multinational teams and develop diverse skills.
• Committed to sustainability across its global business and partners with customers to meet their sustainability objectives.
• Offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days, and wellbeing initiatives.
• Proud to be an equal opportunities employer, valuing individuality and accommodating diverse needs.