Technical Account Manager (Proptech)

TL;DR

Technical Account Manager (Proptech): Providing technical support for hirify.global's real estate software solutions and resolving application issues over email and phone with an accent on fostering strong client relationships and ensuring smooth product implementations and upgrades. Focus on proactive troubleshooting, detailed issue documentation, and effective collaboration with global teams.

Location: Singapore

Company

hirify.global pioneers the property tech industry by seamlessly blending 40 years of tradition with forward-thinking innovation, offering great real estate software products.

What you will do

• Troubleshoot application issues and find effective solutions.
• Provide customer support during product implementations and software upgrades.
• Follow up on issues requiring additional research for timely resolution.
• Prepare detailed write-ups and documentation for escalated issues.
• Foster strong relationships with customers, including weekly calls.
• Collaborate with Global Solutions team members across the US.

Requirements

• Bachelor's degree in Business, Accounting, Finance, or a related field.
• Strong analytical skills and a passion for numbers.
• High proficiency in troubleshooting and providing remote support.
• Outstanding customer service skills.
• Excellent attention to detail and ability to adapt to changing priorities.

Nice to have

• Knowledge of accounting principles.
• SQL Server and web Server knowledge.
• Previous experience in technical support and application troubleshooting.

Culture & Benefits

• Dynamic work environment with comprehensive training programs and career growth opportunities.
• Philanthropic support for organizations chosen by employees.
• Award-winning culture, consistently recognized by Glassdoor's "Best Place to Work".
• Comprehensive benefits including 100% paid employee medical premiums and company profit-sharing plan.
• Flexible work arrangements.