Team Lead Customer Success (APAC)

TL;DR

Team Lead Customer Success (APAC): Leading and managing a global team of Customer Success Managers focused on high-value accounts with an accent on coaching, strategy, and renewal pipeline management. Focus on driving customer outcomes, team development, and managing complex renewals in a dynamic, multicultural environment.

Location: Hybrid in Singapore

Company

hirify.global provides top-tier intelligence and insights in commodities, energy, and maritime sectors through user-friendly platforms and a global expert team.

What you will do

• Manage and coach a global team of Customer Success Managers.
• Drive team growth, retention, and performance management.
• Hire new team members to support business growth.
• Manage renewal pipeline and forecast risks with mitigation strategies.
• Handle escalations for complex renewals and strategic customer relationships.
• Represent customer voice to influence product and operational decisions.

Requirements

• Location: Must be based in Singapore or able to work hybrid there
• 2+ years leadership experience managing Customer Success teams.
• Experience leading distributed teams across cultures and regions.
• Strong people management and coaching skills.
• Technical competence in data analysis and customer health metrics.
• Customer-centric and product-oriented mindset.

Culture & Benefits

• Inclusive and diverse work environment.
• Focus on collaboration, innovation, and customer satisfaction.
• Supportive and accessible team culture.
• Encouragement for diverse perspectives and continuous improvement.