Expert Incident Commander

TL;DR

Expert Incident Commander: Leading and coordinating high-severity incident responses across cross-functional teams with an accent on strategic management, real-time stakeholder communication, and impact resolution. Focus on maintaining a holistic view of the incident, driving efficient decision-making, and ensuring seamless communication during high-stress events.

Location: Remote (Poland)

Company

hirify.global is a custom product engineering company with over 4,000 skilled developers, supporting multinational organizations and scaling startups.

What you will do

• Assume central command and leadership for all impactful incidents.
• Coordinate efforts, delegate tasks, and ensure efficient collaboration across internal and external teams.
• Understand incident impact, prioritize, and make efficient decisions to prevent escalation.
• Oversee incident operations, resolve bottlenecks, and relentlessly drive incidents toward resolution.

Requirements

• 5+ years of experience in Incident Response, Security Operations, or a critical IT Operations role, with a minimum of 3 years dedicated to leading high-severity incidents.
• Demonstrated experience commanding large-scale, cross-functional incidents.
• Strong communication and interpersonal skills, including presenting complex technical issues to executive audiences.
• Proven ability to make critical, sound judgments and act decisively under pressure.
• Deep understanding of the Incident Response lifecycle and sufficient technical knowledge of IT systems and processes.
• Experience utilizing incident management platforms (e.g., PagerDuty, ServiceNow IRM, XMatters) for triage, alerting, and communication.

Nice to have

• Relevant certifications (e.g., ITIL v4, SANS GCIH, CISSP).
• Experience working in a regulated industry (e.g., Finance, Healthcare).

Culture & Benefits

• Work alongside top professionals in a friendly, open-door environment.
• Engage in large-scale projects with a global impact and expand your expertise.
• Access tailored learning opportunities: internal events, Udemy, language courses, and company-paid certifications.
• Explore diverse domains through internal mobility and gain hands-on experience with cutting-edge technologies.
• Enjoy flexibility with full remote working possibilities.
• Benefit from company-paid medical insurance, mental health support, and financial & legal consultations.