Help Desk Support

TL;DR

Help Desk Support: Providing on-site IT support for end-user technologies, including hardware and software troubleshooting, device procurement, and user training with an accent on maintaining compliance and participating in global IT projects. Focus on diagnosing and repairing IT hardware and software, managing user workstations, and contributing to knowledge management.

Location: Hybrid (Caesarea, Israel)

Company

hirify.global is a leading global structural heart innovation company, dedicated to improving patient lives through breakthrough medical technologies.

What you will do

• Provide on-site IT support for all issues related to End-User Technologies, including hardware and software.
• Troubleshoot and repair hardware and/or software for desktops, laptops, and peripheral equipment (Tier 2/3).
• Procure, configure, and manage customer workstations, portable computing devices, and peripherals.
• Perform daily support activities (moves, adds, changes) for desktops, laptops, and other IT hardware.
• Participate in global projects such as Hardware Asset Management and Lifecycle upgrades.
• Train users on hardware, software, and related systems, providing one-on-one or small group instructions.

Requirements

• Associate's Degree or equivalent IT technical certifications.
• 4 years of proven experience in an IT support role (Desktop Support or IT Service Desk Tier 2).
• Ability to manage users and PCs using Active Directory.
• Proficient in Microsoft Suite of applications (Windows Server, Windows 11, Office 365).
• Ability to perform IT hardware and software diagnostics and repairs.
• Effective use of ITSM Tools, Reports, and metrics.
• Relevant Certifications: CompTIA A+, ITIL Service Management.

Nice to have

• Ability to adapt and learn new technologies.
• Strong problem-solving and troubleshooting skills.
• High level of professionalism during interactions with customers and vendors.
• Experience using PC Images to configure computers for deployment/redeployment.
• Strong written and verbal communication, interpersonal, and relationship-building skills.

Culture & Benefits

• Commitment to diversity, inclusion, and belonging.
• Environment where all employees can grow and thrive.
• Dedicated to providing reasonable accommodations and adjustments to individuals with disabilities or neurodivergence.
• Patient-focused culture with a mission to deliver life-changing innovations.