Customer Support Specialist

TL;DR

Customer Support Specialist: Provide technical and non-technical support for hirify.global consumer products with an accent on product expertise and customer satisfaction. Focus on advanced troubleshooting, support ticket handling, and collaboration with sales and technical teams.

Location: San Diego, United States

Company

hirify.global is a software company specializing in cybersecurity products.

What you will do

• Provide technical support for hirify.global consumer products.
• Offer non-technical support to customers, partners, and resellers.
• Assist during the ordering process and handle support tickets.
• Escalate undocumented issues to higher-level support teams.
• Maintain in-depth expertise in at least one product.
• Perform scheduled callbacks and respond to basic requests.

Requirements

• Location: Must be based in San Diego, United States
• Completed commercial or IT-oriented education; high school education optimal.
• Approximately 3 years of work experience; 3 months on-the-job training.
• Enhanced IT skills supporting operating systems and office applications.
• English proficiency at B2 level.
• Good communication skills.

Culture & Benefits

• Comprehensive health plans including medical, dental, and vision.
• Paid time off, volunteer day off, and tuition reimbursement.
• On-site gym and recreational facilities.
• 401(k) retirement savings plan and referral program.
• Additional benefits such as pet insurance and lifestyle spending account.