Lead Solution Architect (Salesforce Service Cloud)

TL;DR

Lead Solution Architect (Salesforce Service Cloud): Lead modernization and re-platforming of hirify.global’s support infrastructure with an accent on architecture design, API integration, and scalable cloud solutions. Focus on designing enterprise cloud-based customer experience platforms, applying AI toolsets, and driving technical leadership in a hybrid US-based environment.

Location: Remote with hybrid work required within 45 miles of Boston, Detroit, Denver, or Mountain View, working EST hours

Salary: $145,000 - $163,000

Company

hirify.global provides end-to-end visibility across infrastructure with AI-driven insights to automate manual tasks and resolve issues, enabling informed decisions and business growth.

What you will do

• Lead architecture and roadmap development for Salesforce Service Cloud and Customer Success platforms aligned with business strategy.
• Establish and enforce architecture standards, guidelines, and best practices.
• Drive proof-of-concept initiatives and impact analysis for technology and process changes.
• Collaborate cross-functionally with business partners, leadership, and subject matter experts.
• Provide technical leadership and guidance to teams including BSA, configurators, and engineers.
• Build relationships with vendors and stay informed on industry initiatives to prioritize platform vision.

Requirements

• Must work EST hours and hybrid onsite within 45 miles of specified US cities
• 7-10+ years of related experience with technical or software engineering background.
• Experience with enterprise Service Cloud implementations and cloud-based customer experience solutions.
• Practical application of AI toolsets to business challenges.
• Strong knowledge of microservices architecture, API management, and DevOps practices.
• Excellent collaboration and communication skills for influencing stakeholders.

Nice to have

• Experience with Agentforce AI tools.
• Advanced agile development methodology knowledge.

Culture & Benefits

• Work with latest technologies and innovation at scale.
• International and diverse team with English as corporate language.
• Tailor-made career development programs.
• Competitive compensation with health, dental, life insurance, 401(k), and PTO.
• Supportive environment fostering creativity and growth.