Solutions & Onboarding Team Lead (SaaS)

TL;DR

Solutions & Onboarding Team Lead (SaaS): Lead and scale a team of onboarding specialists and solution consultants to accelerate new customer activation and drive technical solution deployment in an AI-powered multichannel communication platform. Focus on building repeatable processes, managing customer activation speed, and delivering scalable solution delivery with an emphasis on SaaS and AI integration.

Location: Hybrid, Utrecht office, Netherlands

Company

hirify.global builds an AI-powered customer engagement platform enabling multichannel communication through a shared inbox, backed by Series A funding and recognized as a WhatsApp Business Solutions Provider in the Netherlands.

What you will do

• Lead, mentor, and develop a high-performing team of Onboarding Specialists and Solution Consultants with a customer-centric culture.
• Define team strategy, goals, and metrics; monitor and report on performance.
• Own the end-to-end activation process for new customers ensuring fast and efficient onboarding.
• Oversee solution consultancy for prospects and customers, guiding technical workshops and defining architectures.
• Drive scalability by designing and implementing processes, templates, and tools for consistent high-quality outcomes.

Requirements

• At least 2 years of leadership experience managing onboarding or solution consulting teams in a SaaS environment.
• Strong customer-facing SaaS experience with a technical background including architecture discussions, APIs, integration, and automation.
• Ability to manage multiple projects in a fast-paced environment with strategic and hands-on tasks.
• Structured mindset focused on building repeatable processes and operationalizing best practices.
• Hands-on leadership style with coaching and execution capabilities.
• Experience working with AI-enabled products or platforms.

Culture & Benefits

• Career growth with clear departmental tracks and managerial support.
• Hybrid working model with 2 months per year to work abroad.
• Mental health support with free psychologist sessions.
• Learning budget plus extra days off for courses or conferences.
• 28 vacation days, travel reimbursement, monthly internet and phone allowance.
• Daily warm lunches at Utrecht office and pension contribution.
• Sabbatical option after two years for up to three months unpaid leave.