CRM Lead

Hi! We’re TripleTen — an award-winning coding bootcamp helping people from all backgrounds launch careers in tech. We're looking for a CRM Lead to transform our CRM from basic campaigns into a data-driven growth engine.
 
 You'll establish data-driven CRM processes, run hypothesis-driven experiments across email, SMS, and chat-bots, implement AI-powered automation tools, and create clear connections between CRM activities and business metrics like CAC and conversion rates.
 
 💼 We offer:
- Salary 6000$ per month.
- Remote and full-time position. Option to work from our U.S. office in Cheyenne, Wyoming, our European office in Belgrade, or fully remote from home.
- Robust Benefit Plans with 100% company paid for health care premiums for you and your family
- 18 days paid vacation, plus 16 observed holidays including Juneteenth, Indigenous Peoples Day, and Veterans Day
- Contract with a US company. If you've been considering a nomad visa, this makes applying much easier.
- A comfortable digital office. We use modern digital tools — Mattermost, Notion, Zoom, HubSpot, HiBob — to make working together seamless
- A diverse and close-knit global team spread across the US, Israel, LATAM, Europe, Serbia, Georgia, Armenia, and more

To apply for the job, go to the Telegram bot and complete the test assignment. Telegram bot — Показать контакты

⚙️ What you will do:
- Drive revenue growth by optimizing conversion funnels, reducing CAC through targeted campaigns, and improving lead-to-enrollment conversion rates.
- Build comprehensive CRM analytics dashboards, work closely with Analytics and Design teams, and create SOWs for complex data analysis projects.
- Identify and implement AI-powered CRM tools for automated A/B testing, personalization, and content optimization.
- Develop a systematic hypothesis testing framework and execute experiments across email, SMS, chat-bots, push notifications, and AI-powered calls.
- Lead and manage your CRM specialist, while collaborating with Growth and Analytics teams to plan experiments, coordinate test distribution, and implement successful results into regular CRM operations.
- Calculate and report incremental sales from CRM activities, providing regular updates to leadership on test results and business decisions.

💪 You are expected to have:
- 5+ years of CRM marketing experience with large user databases (100K+) in e-commerce, SaaS, Fintech, or other high-volume industries.
- Advanced Google Sheets/Excel skills including pivot tables, data analysis, and report creation.
- Experience with HubSpot (our current CRM).
- Strong hypothesis formation skills and A/B testing methodology understanding, including test representativeness and experimental design logic.
- Ability to segment user bases, calculate cohorts, and make forecasts by segments using statistical analysis.
- Experience implementing AI/automation in CRM processes for analytics, conversion optimization, and user engagement.
- Ability to work across multiple channels: email marketing, chat-bots, SMS, AI calling tools, push notifications.
- Strong cross-functional communication skills and ability to provide SOWs to technical teams.
- English proficiency at B2 level or higher, as you'll initially be working with the US market and American colleagues.

👑 Will be your advantage:
These are not required, but they'll boost your chances.

- Experience with multiple enterprise CRM platforms beyond HubSpot
- Background specifically in EdTech or subscription-based business models
- Hands-on experience with AI tools for CRM automation
- Previous experience leading CRM teams or managing junior specialists
 
You can get the test assignment and receive a bonus in the Telegram bot: Показать контакты