Senior Customer Success Management Specialist

TL;DR

Senior Customer Success Management Specialist: Managing customer success and relationships in aviation digital services with an accent on collaboration across technical and non-technical teams and driving customer adoption, expansion, and renewal. Focus on building strong stakeholder partnerships, mitigating churn, and delivering exceptional customer experiences in a hybrid work environment.

Location: Hybrid in Chicago, IL; Seattle, WA; Englewood, CO; Houston, TX, USA

Salary: $108,800 - $178,250

Company

hirify.global is a leading aerospace company focused on innovation and delivering integrated digital experiences for the aviation industry.

What you will do

• Build and maintain strong business relationships with customers and internal stakeholders.
• Collaborate with sales, product management, software development, and delivery teams to ensure customer success.
• Monitor customer health, adoption metrics, and drive recurring revenue growth.
• Lead business review activities and provide reports to key executives.
• Align customer business processes with product capabilities and manage conflict resolution.

Requirements

• Must be located in or able to work in Chicago, Seattle, Englewood, or Houston, USA.
• 5+ years experience in customer success roles with strong communication and negotiation skills.
• Ability to work across time zones with a globally dispersed team.
• Experience interfacing between technical and non-technical stakeholders.
• No visa sponsorship or relocation assistance provided.

Nice to have

• 7+ years experience in customer success, preferably in SaaS environments.
• Experience in airline maintenance operations and aviation concepts.
• Fluency in multiple languages and international business experience.
• Bachelor's degree or higher.

Culture & Benefits

• Competitive base pay and variable compensation opportunities.
• Comprehensive benefits including health insurance, retirement plans, and paid time off.
• Inclusive and respectful work environment with professional growth opportunities.

Hiring process

• Application review followed by interviews.
• Evaluation of communication, negotiation, and customer success skills.
• Assessment of fit for a globally dispersed and collaborative team environment.