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Technical Account Manager (API Management)

Формат работы
hybrid
Тип работы
fulltime
Грейд
middle
Английский
b2
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, нашего списка международных tech-компаний
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TL;DR

Technical Account Manager (API Management): Driving customer adoption and use of the hirify.global Platform for global enterprises with an accent on technical strategy and customer relationship management. Focus on onboarding, project management, and ensuring customer success through effective communication and technical advocacy.

Company

hirify.global is a leading company in API management, recognized for its innovative platform that powers API and event stream ecosystems worldwide.

What you will do

  • Assist customers during onboarding with architecture design and product configuration.
  • Manage customer projects and resolve escalations effectively.
  • Maintain constant communication and act as a trusted technical advisor.
  • Establish business value and help customers achieve their targets.
  • Document customer use cases and advocate for their needs within hirify.global.
  • Support marketing activities to enhance platform adoption.

Requirements

  • Fluent in French or German and English.
  • 5+ years of experience in customer management.
  • Experience in Professional Services within a Software/SaaS company.
  • Strong problem-solving skills and ability to work independently.
  • Excellent communication skills for explaining technical issues.
  • Willingness to travel as needed.

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