Enterprise Customer Success Manager

TL;DR

Enterprise Customer Success Manager: Managing a portfolio of accounts to build strong relationships and drive adoption of hirify.global solutions with an accent on understanding client challenges and delivering measurable value. Focus on establishing strategic plans and mitigating customer health risks.

Location: London, England, United Kingdom

Company

hirify.global is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best.

What you will do

• Own the overall relationship with Enterprise customers, ensuring they receive clear value from products and services.
• Work closely with clients to adopt hirify.global technologies and achieve business goals.
• Build strong relationships with key contacts, aiming to create hirify.global champions within each account.
• Establish strategic plans and key performance indicators with clients.
• Conduct regular account analysis to identify customer health risks and product expansion opportunities.
• Maintain accurate records in the customer lifecycle management tool.

Requirements

• Fluent English
• 3+ years of experience in Customer Success/Account Management or related role in SAAS.
• Excellent written and verbal communication skills.
• Strong relationship-building skills at operational and executive levels.
• Proactive approach and accountability in work.
• Goal-driven with a focus on achieving commercial targets.

Nice to have

• Experience with social media monitoring providers.
• Knowledge of marketing principles and best practices.
• Familiarity with Boolean logic and data analytics.
• Experience with CRM and ticketing systems.

Culture & Benefits

• 25 days holiday plus 4 wellness days per year.
• Health cash plan and group life assurance.
• Gym/sport membership contribution.
• Employee discounts platform.
• Maternity/parental leave policy and sabbatical leave policy.