Technical Support Specialist (SaaS)

TL;DR

Technical Support Specialist (SaaS): Providing live support for Floify’s software solution to mortgage professionals with an accent on troubleshooting and customer interaction. Focus on critical analysis, process improvement, and maintaining high-quality service standards.

Company

hirify.global is a leading vertical software and insurance platform focused on helping homebuyers.

What you will do

• Interact with customers via phone, email, or chat to provide support for Floify’s SaaS product.
• Communicate technical inquiries between users and team members.
• Create and maintain internal and customer-facing documentation.
• Analyze situations to determine the best course of action.
• Contribute to process improvements and departmental objectives.
• Perform other related duties as assigned.

Requirements

• Must have a quiet workspace and reliable internet connection.
• Experience in customer support or technical support roles.
• Strong communication skills and problem-solving abilities.
• Ability to work independently in a remote environment.