It Knowledge And Content Manager

TL;DR

IT Knowledge And Content Manager (Content Creation): Managing and translating complex IT knowledge into accessible content for internal users, maintaining IT portals and virtual assistant dialogues with an accent on quality content review and process improvement. Focus on writing clear technical documentation, supporting over 1,000 applications, and enhancing knowledge management processes in a hybrid work environment.

Location: Hybrid in Utrecht, Netherlands

Salary: €3,314–€4,733 per month

Company

hirify.global is a Dutch bank active in 38 countries, serving over 9.5 million customers with a mission to create a better world and support local communities.

What you will do

• Translate technical documents into user-friendly articles.
• Write dialogues for the Virtual Assistant to support end users.
• Process and incorporate feedback from end users.
• Review knowledge documents for quality and standards.
• Create content to help solve IT problems effectively.
• Improve existing knowledge and content management processes.

Requirements

• Fluent in English and Dutch
• Based in or able to work in Utrecht, Netherlands
• HBO or WO diploma
• 0 to 4 years of work experience
• Detail-oriented and analytical mindset
• Motivated to continuously improve

Culture & Benefits

• Hybrid work model balancing remote and office work
• 13th month salary and 8% holiday allowance
• 10% Employee Benefit Budget and €1,400 annual development budget
• Flexible pension contribution options

Hiring process

• Application review and confirmation email
• Online assessment evaluating skills and motivations
• One or more online interviews to assess fit
• Offer and legal screening before start