Client Services Representative

TL;DR

Client Services Representative: Providing technical support and resolving client payroll and HR system issues with an accent on client relationship management and timely solution delivery. Focus on troubleshooting, communication, and maintaining high client satisfaction in an onsite environment.

Location: Rochester, NY, USA, 100% onsite

Salary: $25/hour

Company

hirify.global is an award-winning provider of cloud-based HR and payroll software solutions focused on automating and streamlining HR processes for modern workforces.

What you will do

• Resolve client payroll and HR system issues through phone, Zoom, and email interactions.
• Maintain availability and manage workload to ensure timely and effective client support.
• Collaborate with internal technical experts to provide optimal solutions.
• Prioritize and meet performance metrics including first call resolution and client satisfaction.
• Document issues and adhere to payroll policies while supporting clients.
• Engage in continuous learning and complete assigned training.

Requirements

• Must be able to work onsite full-time in Rochester, NY.
• Bachelor’s degree or equivalent relevant experience in HCM.
• Proficiency in Microsoft Office and strong written communication skills.
• Analytical thinking, problem-solving, time management, and decision-making skills.
• Ability to multitask and follow up promptly.

Nice to have

• Certifications such as CPP, FPC, APA, or SHRM-CP.
• Experience in customer service, payroll, or call center environments.

Culture & Benefits

• Comprehensive medical, dental, vision, life, disability insurance, and 401(k) match.
• Supportive and inclusive workplace culture valuing diversity.
• Career development opportunities and training.
• Commitment to equal opportunity and reasonable accommodations.