Salesforce Engineer (Customer Care)

TL;DR

Salesforce Engineer (Customer Care): Developing and maintaining scalable Salesforce Service Cloud solutions to optimize customer self-service and automate workflows with an accent on AI-powered automation and integration. Focus on building high-scale applications, improving customer satisfaction, and collaborating in a cross-functional agile environment.

Location: Hybrid with up to 60% remote work, primarily Europe-based

Company

hirify.global is a leading e-commerce company focused on fashion and beauty products, emphasizing inclusivity and innovation in customer care.

What you will do

• Develop and customize Salesforce Service Cloud features using Apex, Visualforce, and Lightning Web Components.
• Implement automation with Process Builder, Flow, and AI-driven tools to streamline customer service workflows.
• Enhance digital self-help options such as knowledge bases and chatbots.
• Integrate Salesforce with backend, frontend, and other systems.
• Collaborate closely with cross-functional teams including backend, frontend, and applied scientists.
• Work in an agile environment and focus on continuous learning and growth.

Requirements

• Fluency in English is required.
• 3+ years of Salesforce experience, including Service Cloud and large-scale implementations.
• Proficiency in Apex, Visualforce, Lightning Web Components, Salesforce APIs, and automation tools.
• Strong understanding of customer care operations and CRM business processes.
• Experience with enterprise-scale Salesforce solutions, performance optimization, and security models.
• Excellent communication and collaboration skills for cross-functional teamwork.

Culture & Benefits

• Employee shares program and significant discounts on fashion and beauty products.
• Hybrid working model with flexibility and up to 30 days work from abroad per year.
• 27 days of vacation and 2 paid volunteering days annually.
• Relocation assistance available subject to agreement.
• Family services, health and wellbeing options including mental health support and Gympass.