1 день назад
Customer Success Manager (SaaS)
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Success Manager (SaaS): Establishing strong, scalable customer relationships that drive adoption, retention, and expansion at
with an accent on customer onboarding and effective use of the platform. Focus on managing a book of business, driving revenue growth, and collaborating across teams to enhance customer experience.Location: Remote (EMEA)
Company
is an open AI workflow orchestration platform that empowers technical teams to automate processes efficiently.
What you will do
- Own a book of business for strategic customers.
- Ensure successful onboarding and effective adoption of .
- Run kick-off calls, QBRs, and renewals.
- Build and optimize playbooks and workflows for customer engagement.
- Drive expansion and renewal opportunities through upsells and cross-sells.
- Collaborate with cross-functional teams to enhance customer experience.
Requirements
- Customer Success experience: Proven track record in managing customer relationships.
- Technical ability: Experience with workflow automation tools.
- Commercial acumen: Experience in driving revenue growth.
- Strong soft skills: Excellent communication and relationship-building skills.
Nice to have
- Experience in process design and automation.
- Technical background in a related field.
- Experience working with large SaaS customers.
Culture & Benefits
- Competitive compensation and equity options.
- 30 days of vacation for Europe-based employees.
- Remote-first work culture with regular team bonding activities.
- Annual budget for personal development and training.
- Support for open-source projects with a monthly stipend.
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