Senior Customer Success Manager (Education Technology)

TL;DR

Senior Customer Success Manager (Education Technology): Managing relationships with North American corporate and government clients to drive their success with hirify.global's Brightspace Learning Management System (LMS) with an accent on customer satisfaction and retention. Focus on developing strategic customer success and retention plans, driving product adoption, and ensuring effective collaboration across teams.

Location: Remote - Canada

Salary: $97,000—$130,000 CAD

Company

hirify.global is a cloud company dedicated to transforming education and improving human potential globally.

What you will do

• Manage key strategic hirify.global customers, focusing on developing strong relationships.
• Develop and manage Customer Success and Retention Plans.
• Drive product adoption and set usage targets with customers.
• Coordinate and conduct business reviews with customer leadership.
• Educate clients on support channels and resources.

Requirements

• 5+ years experience in Customer Success or Account Management.
• Ability to build strong relationships with senior executives.
• Excellent communication and analytical skills.
• Bachelor’s degree required.
• Ability to travel approximately 30% of the time.