Customer Success - Team Lead (SaaS)

TL;DR

Customer Success - Team Lead (SaaS): Leading and mentoring a team of Customer Success Managers to enhance client relationships and drive account growth with an accent on strategic partnerships and measurable outcomes. Focus on managing implementations, defining KPIs, and collaborating across teams to ensure customer satisfaction and product adoption.

Location: Hybrid (Paris)

Company

hirify.global is an AI-powered business planning and performance management platform built for agility and scale.

What you will do

• Lead and mentor the team to strengthen relationships and drive account growth.
• Work alongside your team to manage implementations and ensure strong adoption.
• Establish trusted advisor relationships with customer executives.
• Define and track KPIs, ensuring consistent execution of the customer journey.
• Partner across customer organizations to uncover new use cases.
• Contribute to hirify.global’s customer community through events and content.

Requirements

• Background in Customer Success, Account Management, or Professional Services at a software/SaaS company.
• Proven ability to engage senior stakeholders and build trusted partnerships.
• Strong communication skills and ability to simplify complex solutions.
• Experience in implementing SaaS platforms and driving long-term adoption.
• BA/BS required; MBA or advanced degree preferred.