Senior Director, Services (EMEA & APAC)

TL;DR

Senior Director, Services (EMEA & APAC): Leading the post-sales customer journey across European and Australian markets with an accent on delivering exceptional implementations and creating long-term value. Focus on managing Professional Services, ensuring customer outcomes, and driving retention and growth.

Location: Hybrid

Company

hirify.global is a leader in travel and expense solutions, transforming how organizations manage corporate expenses, travel, and payments.

What you will do

• Define and execute the regional services strategy to deliver world-class customer experiences.
• Build, lead, and mentor a high-performing multi-country team.
• Manage the Professional Services P&L, driving revenue growth and efficiency.
• Expand and optimize Managed Services offerings.
• Ensure implementation excellence and scalable methodologies.
• Collaborate with global product, sales, and finance leaders.

Requirements

• 15+ years of experience in B2B software, preferably SaaS.
• Strong domain expertise in expense management and travel technologies.
• Demonstrated success in scaling services across various account types.
• Solid financial acumen with P&L management experience.
• Exceptional leadership and communication skills.