Senior Director, Services (Fintech)

TL;DR

Senior Director, Services (Fintech): Owning the full post-sales customer journey across European and Australian markets. Focus on delivering exceptional implementations, creating long-term recurring value, and ensuring customer outcomes that drive retention, growth, and profitability.

Location: London (Hybrid)

Company

hirify.global is a leader in travel and expense solutions, transforming how organizations manage corporate expenses, travel, and payments.

What you will do

• Define and execute the regional services strategy to deliver world-class customer experiences with measurable business impact.
• Build, lead, and mentor a high-performing multi-country team across Professional Services, Managed Services, and Customer Success.
• Manage the Professional Services P&L, driving revenue growth, delivery efficiency, and margin improvement.
• Expand and optimize Managed Services offerings to deliver recurring value and annuity revenue streams.
• Ensure implementation excellence, delivery quality, and scalable methodologies across markets and customer segments.
• Collaborate with global product, sales, and finance leaders to align services strategy with corporate objectives.

Requirements

• 15+ years of experience in B2B software (preferably SaaS), with a proven track record leading Professional Services, Customer Success, and/or Managed Services organizations.
• Strong domain expertise supporting the Office of the CFO in areas such as expense management, travel technologies, and payments.
• Demonstrated success scaling services and success motions across SMB, mid-market, and enterprise accounts.
• Solid financial acumen with experience managing P&L, revenue growth, and margin optimization.
• Proven ability to collaborate with partners and channel ecosystems to deliver services and drive joint growth opportunities.
• Exceptional leadership, communication, and cross-functional collaboration skills in a global, matrixed environment.

Culture & Benefits

• Work alongside some of the brightest minds in finance, tech, and AI to solve real-world challenges.
• Competitive pay, flexible work, and an inclusive, collaborative environment that supports your success.