Chargeback & Fraud Specialist

🚀 Chargeback & Fraud Specialist

Our client, an international fintech company, is seeking a Chargeback & Fraud Specialist to ensure timely and accurate handling of chargeback and fraud-related cases in compliance with Visa and Mastercard regulations. The role is focused on communication with merchants, risk mitigation, and process improvement across multiple acquirers and payment partners.

📍 Format: Remote, full-time
🌍 Company presence: Global (banks, payment institutions, processing partners)

🔹 Role Summary

We are looking for a responsible and detail-oriented Chargeback & Fraud Specialist to manage notifications from acquiring banks and processors, communicate with merchants, and ensure full compliance with international card schemes.
This role is ideal for a professional with experience in acquiring, anti-fraud, or risk management who wants to grow in a dynamic fintech environment.
 
 🔹 Responsibilities

- Receive and process chargeback and fraud-related notifications from acquirers (banks and processing partners).
- Ensure all incoming data complies with Visa and Mastercard requirements.
- Timely notify merchants about chargebacks and fraud cases, providing full details.
- Consult merchants on received notifications, explain reasons for chargebacks, and identify potential risks.
- Maintain internal case logs, including reports, notification templates, and correspondence records.
- Collaborate with internal teams to analyze fraud patterns, prevent recurring cases, and improve notification processes.
- Participate in the development and implementation of internal procedures for processing chargeback and fraud-related information.

🔹 Requirements

- Minimum 1 year of experience in acquiring, anti-fraud, risk management, or merchant support.
- Knowledge of international payment systems and chargeback processing principles (Reason Codes, Dispute Lifecycle).
- Ability to process and systematize information from multiple sources.
- Strong attention to detail, responsibility, and ability to meet deadlines.
- Excellent communication skills and proficient written English (for merchant communication).
- Experience with Visa Risk Monitoring Program (VRMP), Mastercard Merchant Monitoring Program (MMP), and Chargeback Monitoring Programs (VCMP/MCMP) is a plus.
 
 🔹 What’s in it for you
 
- Fully remote format (full-time).
- Opportunity to work in a global fintech company.
- Professional development in the areas of risk management and anti-fraud.
- Dynamic and supportive international team culture.
 
📩 Apply now!
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