Customer Success Manager (Dutch) (Fintech)

TL;DR

Customer Success Manager (Fintech): Responsible for customer retention and expansion for Benelux customers, acting as a trusted advisor, developing long-term relationships, and ensuring that maximum value is derived from hirify.global’s products. Focus on customer satisfaction, increased renewal rates, and identifying new revenue opportunities.

Location: Hybrid working model 3 days on site in Amsterdam and the rest working from home

Company

hirify.global is the world's largest independent consumer review platform, committed to building trust and transparency between consumers and businesses.

What you will do

• Establish relationships with customers, ensuring their satisfaction with hirify.global products and strengthening their adoption.
• Ensure a premium experience for clients by understanding their business objectives and KPIs, ensuring hirify.global delivers against them.
• Up/cross-sell hirify.global’s products and discover new revenue opportunities by mapping accounts.
• Invest in customer satisfaction, resulting in increased renewal rates and reduced churn.
• Convey best practice examples that drive ROI.
• Successfully onboard clients and ensure they fully utilize their paid subscription.

Requirements

• Fluent in Dutch, along with English working proficiency.
• Proven experience in a similar commercial role.
• Experience managing a large portfolio of Mid Market and Enterprise customer accounts with a focus on achieving a high renewal/retention rate.
• Consistent track record of hitting targets.
• Demonstrated experience with subscription-based, renewal license models.
• Ability to build and maintain strong relationships with multiple stakeholders.

Culture & Benefits

• Competitive base salary + Holiday allowance, lucrative commission structure, company bonus and benefits.
• On-going career development, training and one-to-one coaching via our in-house enablement team.
• 25 days annual leave.
• Hybrid working model 3 days on site and the rest working from home.
• Commuter / Work from home allowance.
• 2 volunteering days a year to spend your time giving back to the causes that matter to you and your community.