Lead Product Designer (AI)

TL;DR

Lead Product Designer (AI): Driving the design vision for expert-facing workflows such as AI agent setup, configuration tools, and workflow orchestration with an accent on clarity and usability across expert-facing workflows. Focus on balancing depth and usability, ensuring powerful configuration capabilities remain approachable and efficient for expert users.

Location: Hybrid work environment across Berlin, Munich and New York. Fully remote options for select roles.

Company

hirify.global is a fast-growing startup in the world of Generative AI and customer service, offering a voice-first GenAI platform for contact centers.

What you will do

• Translate the design vision into your product team’s execution, ensuring clarity and usability across expert-facing workflows.
• Partner with product managers, engineers, and AI specialists to align on priorities, user needs, technical feasibility, and business impact.
• Balance depth and usability, ensuring powerful configuration capabilities remain approachable and efficient for expert users.
• Lead UX strategy within your product area, ensuring research insights shape both near-term decisions and long-term improvements.
• Prototype and explore advanced interaction models for workflows, logic building, and AI orchestration.

Requirements

• 8+ years of experience in product design with a proven track record in complex domains, including two years in a lead capacity.
• Experience designing with AI tools as part of your workflow.
• Ability to design for configuration-heavy, expert-facing tools, balancing flexibility with clarity and efficiency.
• Strong systems thinking skills, with the ability to structure multi-layered flows with roles, states, and dynamic logic.
• Experience collaborating with product managers and engineers to drive product outcomes and influence strategic priorities.
• Mastery of interaction and visual design, with a portfolio that demonstrates elegant handling of highly complex interfaces.

Nice to have

• Demonstrated experience creating human-AI interaction models that balance usability, transparency, and trust.
• Demonstrated experience designing tools and platforms that enable others to configure or manage AI systems.
• Background or interest in conversational interfaces, automation tooling, or multimodal interaction design.

Culture & Benefits

• Join a diverse team of 40+ nationalities with flat hierarchies and a collaborative company culture.
• Opportunity to build and scale your career at the intersection of customer-facing roles and engineering in a dynamic startup.
• Deutschland ticket, Urban Sports Club, Job Rad, Nilo Health, weekly sponsored office lunches.
• Competitive compensation and equity package.
• Flexible working hours, 28 vacation days and workation opportunities.

Hiring process

• Recruiter video call.
• Meet your manager.
• Portfolio Walkthrough.
• 360° Interviews.
• Design Case Study.
• Bar Raiser Interview.