Partner Success Director - Key Accounts (Medtech)

TL;DR

Partner Success Director (Medtech): Ensuring customer satisfaction, adoption, and expansion of AI-powered healthcare solutions, focusing on building strong relationships with clinicians and healthcare professionals. Focus on enhancing clinician productivity, efficiency, and patient outcomes, while driving revenue growth through customer expansion and advocacy.

Location: Must be based in Pittsburgh

Salary: $135,400 - $143,400

Company

hirify.global is an AI-powered platform built for medical conversations, improving clinical documentation and enabling clinicians to focus on their patients.

What you will do

• Build and maintain strong relationships with clinicians and healthcare professionals across enterprise customers.
• Act as a trusted advisor to clinicians, offering guidance and best practices to enhance their productivity, efficiency, and patient outcomes.
• Collaborate with the sales team to identify expansion opportunities with existing customers.
• Conduct regular business reviews with key stakeholders to assess product performance and identify opportunities for value-add solutions.
• Support all clinician users and serve as the voice of the customer internally.
• Contribute to the development of partner success resources.

Requirements

• Proven experience as a Customer/Partner Success Director or Manager.
• 5+ years of experience working in or with enterprise health systems.
• Strong understanding of the healthcare ecosystem.
• Excellent communication and interpersonal skills.
• Technical aptitude and ability to effectively communicate complex software solutions.
• Ability to travel up to 20%.

Culture & Benefits

• Generous time off, including flexible PTO and paid holidays.
• Comprehensive health plans with medical, dental, and vision coverage.
• Paid parental leave and 401k matching.
• Learning and development budget for coaching, courses, and conferences.
• Sabbatical leave after 5 years of employment.