Employee Experience Service Design Team Lead

TL;DR

Employee Experience Service Design Team Lead: Shaping the employee journey to improve new hire productivity, retention, and engagement, turning employee experience into a modern, flexible, and measurable product. Focus on identifying motivation gaps and creating innovative solutions, impacting time-to-productivity, attrition, and overall employee satisfaction.

Company

hirify.global is a company looking for an Employee Experience Service Design Team Lead to design the employee journey.

What you will do

• Map and continuously update the employee journey to identify key moments impacting engagement, productivity, and retention.
• Conduct employee research, including interviews, focus groups, surveys, and analytics, to gather qualitative and quantitative insights.
• Design touchpoints and rituals that embed company values and culture into daily work.
• Track EX metrics such as eNPS, early attrition, onboarding satisfaction, time-to-productivity, retention, and engagement to drive business outcomes.
• Lead a small team, setting goals and providing coaching while maintaining focus on the overall vision.
• Work cross-functionally to align HRBP, Talent Development, Internal Comms, leaders, and other teams for a seamless employee journey.

Requirements

• 5+ years of experience in service design, employee experience, CX/UX, or consulting.
• Experience with qualitative and quantitative research methods.
• Strong skills in design thinking and prototyping.
• Ability to visualize processes using journey maps, service blueprints, and user flows.
• Proficient in cross-functional collaboration with HR, leaders, IT, and marketing teams.
• Excellent English.

Nice to have

• Experience in global or distributed companies.
• Knowledge of HR metrics and engagement tools.
• Facilitation and workshop design skills.

Culture & Benefits

• Focus on employee engagement and satisfaction.
• Opportunity to shape the employee journey and company culture.
• Cross-functional collaboration and impact on various teams.