Manager, Developer Support Engineering

TL;DR

Manager, Developer Support Engineering: Leading a team of Developer Support Engineers to ensure the success of Unity's largest customers with an accent on strategic business development and customer relations. Focus on enhancing team performance, fostering an inclusive culture, and maintaining excellent communication with partners.

Location: Tokyo, Japan

Company

Unity is the leading platform to create and grow games and interactive experiences.

What you will do

• Strategic business development in the game development community, developers and publishers in Japan
• Supporting the managerial aspects of the growing DSE staff within our team
• Coordination and communication support when our DSEs need to work in liaison with the other groups at Unity
• Coordination and communication with our supported customers as necessary
• Proactively maintain excellent relations between the team and other departments within Unity

Requirements

• Proven track record of leading high-performance teams and business development skill and experience
• Candidates must have native Japanese and a high level of proficiency in English, with outstanding social and communication skills
• A highly-proactive and empathic sensibility and actively willing to listen to others
• Willingness to travel both domestically and internationally

Nice to have

• Knowledge of SaaS Customer Success lifecycles and actions
• Previous employment in the games industry, including games services or other related industries
• Software engineering background (preferably in game development)

Additional information

• Relocation support is not available for this position.
• Work visa/immigration sponsorship is not available for this position