Director, Customer Success Business Intelligence (BI)

TL;DR

Director, Customer Success Business Intelligence (BI): Leading the internal BI function for the Grow business, transforming complex data into actionable business insights. Focus on revenue optimization, business analytics, and driving analytical insights across product, sales, and marketing.

Location: Based in San Francisco, California.

Salary: $164,700—$298,558 USD

Company

hirify.global is the leading platform to create and grow games and interactive experiences.

What you will do

• Lead the Customer Success BI function end-to-end, including strategy, execution, and stakeholder management across product, sales, and marketing.
• Partner with executive leadership to define KPIs, dashboards, and data models that guide business decisions and measure success.
• Drive analytical insights, and build and maintain scalable BI infrastructure in partnership with data engineering.
• Lead cross-functional initiatives to support business planning, and develop processes for data governance, quality assurance, and self-serve analytics.
• Manage and grow a high-performing team of analysts and BI developers.

Requirements

• 8+ years of experience in business intelligence, data analytics, or data strategy — with at least 3+ years in a people management or team leadership role.
• Prior experience in AdTech, MarTech, programmatic advertising, or digital media is required.
• Proficient in SQL and experience with BI tools like Looker, Tableau, Power BI, or Mode.
• Experience working with large data sets and modern data stacks (e.g., Snowflake, dbt, Redshift).
• Excellent communication and storytelling skills — ability to influence non-technical stakeholders with data.
• Proven ability to manage multiple stakeholders and deliver high-impact, insight-driven projects.

Nice to have

• Familiarity with core games industry vernacular and business processes.
• MBA or advanced degree in analytics, data science, or business is a plus.

Culture & Benefits

• Fostering an inclusive, innovative environment and celebrate our employees across age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law.