Customer Success Manager (Fintech)

TL;DR

Customer Success Manager (Fintech): Managing a portfolio of strategic customers to drive adoption and retention of hirify.global across their organization with an accent on understanding business drivers and co-creating customer impact plans. Focus on change management consulting, workflow design, and proactively driving data-driven campaigns to increase customer engagement.

Location: Based in our Munich office with an office-centric hybrid schedule (Monday, Tuesday and Thursday in-office days).

Salary: €104.000 - €132.800

Company

hirify.global helps teams orchestrate their work, from small projects to strategic initiatives.

What you will do

• Maintain ownership of a portfolio of strategic customers, developing new relationships and supporting existing teams to drive adoption and retention of hirify.global.
• Work with customers to understand their motivation, business drivers, strategic goals and desired business outcomes.
• Execute on all phases of the customer journey, including deployment design, change management consulting, and business performance reviews.
• Develop and maintain an internal Champion Network across customer’s organization, facilitating workshops on best known practices.
• Analyze customer usage in internal data systems to identify risks and opportunities, and proactively drive data-driven campaigns to increase customer engagement and product adoption.
• Partner closely with Sales to build strategic account plans, nurture executive relationships, facilitate Executive Business Reviews, and identify expansion opportunities.

Requirements

• 5+ years of experience in Customer Success, Consulting, or Account Management working with large, complex Enterprise-level accounts.
• Experience managing a book of high-value customer relationships, driving customer success within complex organizational structures.
• Customer-centric with a devotion to ensuring our customers’ success and adoption of hirify.global.
• Strong cross-functional collaborator with experience partnering with Account Executives or Partners.
• Self-motivated, proactive team player with a bias for action, able to work effectively in an ambiguous environment.
• Strong understanding of the DACH and SE market.
• Fluency in German and English, with French being preferred.

Culture & Benefits

• Comprehensive compensation package including equity, sales incentive pay, and benefits.
• Mental health, wellness & fitness benefits.
• Career coaching & support.
• Inclusive family building benefits.
• Long-term savings or retirement plans.
• In-office culinary options to cater to dietary preferences.