Customer Success Manager, Named Accounts

TL;DR

Customer Success Manager (SaaS): Managing a portfolio of strategic customers to ensure successful deployment, adoption, and continuous business value from hirify.global with an accent on balancing customer needs with business objectives and identifying risks. Focus on developing creative solutions, building long-term strategic partnerships, and providing feedback to the Product team.

Location: Fully remote on the east coast depending on which US state you live in, or based in our New York office

Salary: $160,000 - $181,600

Company

hirify.global helps teams orchestrate their work, from small projects to strategic initiatives.

What you will do

• Develop and nurture relationships across a portfolio of strategic customers.
• Partner with customers to identify their strategic goals and co-create impact plans with clear success metrics and engagement strategies.
• Execute all phases of the customer journey; ensuring value through deployment strategies, change management, workflow design, business performance reviews, and roadmap consultations.
• Collaborate with Sales to develop strategic account plans, nurture executive relationships, manage renewals, and explore expansion opportunities.
• Analyze customer usage to identify trends and drive targeted campaigns for enhanced engagement and product adoption to proactively identify risks and lead internal teams to create and execute corrective plans.
• Serve as the voice of your customers by surfacing key trends and insights back to R&D and business teams.

Requirements

• Minimum 10 years of professional experience, with at least 5 years of demonstrated success in a SaaS-based Customer Success or Account Management role.
• Experience working with large, complex enterprise-level accounts with a focus on the growth and implementation of large-scale technology solutions.
• Prior experience managing a book of high-value customer relationships in post-sales or deployment services with the ability to drive customer success and align within complex customer environments at executive and department levels.
• Ability to work with a broad range of stakeholders, from C-Suite and hirify.global administrators to functional leaders.
• Customer-centric at your core – you’re devoted to ensuring our customers’ success and adoption of hirify.global and advocate for customers’ needs.
• Self-motivated, proactive team player.

Culture & Benefits

• Mental health, wellness & fitness benefits
• Career coaching & support
• Inclusive family building benefits
• Long-term savings or retirement plans
• In-office culinary options to cater to your dietary preferences