Director, Professional Services (AI/ERP)

TL;DR

Director of Professional Services (AI/ERP): Managing project managers and implementation experts to ensure timely and budget-friendly project delivery with an accent on customer satisfaction and operational excellence. Focus on resource planning, risk management, and building strong customer relationships.

Company

hirify.global is a leader in AI and ERP solutions for local and state governments in the U.S.

What you will do

• Lead a team to achieve measurable outcomes for the business and customers.
• Manage P&L for portfolio profitability.
• Enable project managers and implementation analysts with necessary tools and skills.
• Build strong cross-functional and customer relationships.
• Drive project forecasting and efficiency gains during implementation.

Requirements

• Minimum of 5 years leading professional services delivery teams in a SaaS environment.
• Experience with portfolio forecasting and resource allocation.
• Strong analytical thinking and process analysis skills.
• Technical aptitude with project management tools.
• Executive presence in communications with C-level management.