Incident And Problem Manager

TL;DR

Incident and Problem Manager: Overseeing all aspects of the incident management process, recording issues, and designing ways to prevent similar problems in the future. Focus on investigating and resolving complex incidents, contributing to root cause analysis efforts, and enhancing IT-related risk management through new cybersecurity measures.

Location: null

Salary: null

Company

Arηs Group – part of Accenture - is a market leader in the management of complex IT projects and systems.

What you will do

• Manage incidents and problems, supporting other processes as needed.
• Generate and analyze reports on IT service performance, identifying areas for improvement.
• Work closely with IT teams, stakeholders, and external partners for seamless service delivery and process alignment.
• Ensure IT services comply with policies and regulations, proposing improvements proactively.
• Maintain accurate documentation of ITIL processes and procedures.
• Enhance IT-related risk management through cybersecurity measures, aligning with defense principles.

Requirements

• Master’s degree in Information Technology, Computer Science, Business Administration, or equivalent experience.
• At least 5 years of experience in the banking sector, or in a relevant position.
• Fluency in French and English
• Strong knowledge of IT Systems & Processes, Business Process Improvement, Laws & Regulations, Project Management & Organizational Facilitation.
• Excellent understanding of Service Level Management, Stakeholder Relationship Management, and Business Situation Analysis.
• A collaborative mindset capable of fostering team spirit.

Nice to have

• Knowledge of Omnitracker and/or ServiceNow would be an advantage.

Culture & Benefits

• Informal hierarchy and work environment supporting communication and collaboration.
• Attractive salary and benefits package.
• Dynamic team of smart and ambitious people.
• Learning & development opportunities with constant investment in employees.
• Exciting projects for public and private clients.