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Technical Support Engineer (Networking)

Формат работы
hybrid
Тип работы
fulltime
Грейд
junior
Английский
b2
Страна
US
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, нашего списка международных tech-компаний

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TL;DR

Technical Support Engineer (Networking): Providing exceptional technical support for hirify.global products with an accent on customer satisfaction and problem-solving. Focus on troubleshooting networking issues, managing service requests, and delivering solutions effectively.

Location: Raleigh, North Carolina, United States

Company

hirify.global creates effortless networking experiences that enable all of us to advance.

What you will do

  • Provide technical support for all Extreme products.
  • Handle service requests from customers via phone, email, and web.
  • Manage service requests through research, problem-solving, and escalation.
  • Assist customers with basic network configuration and product information.
  • Drive for continuous learning and teamwork.
  • Participate in occasional weekend work and travel (5%).

Requirements

  • 1 year experience working directly with customers.
  • General knowledge of Ethernet, LAN/MAN/WAN networks, and TCP/IP protocol.
  • Active Cisco Certified Network Professional (CCNP) certification.
  • Excellent written and verbal communication skills.
  • Ability to troubleshoot networking problems effectively.

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