Customer Support Agent (Vietnamese Speaker)

TL;DR

Customer Support Agent (Vietnamese Speaker): Providing top-notch customer support through online chats and emails, ensuring customer satisfaction. Focus on resolving customer complaints, answering product-related questions, and maintaining a proactive and empathetic attitude.

Location: Fully on-site in Warsaw.

Company

hirify.global is a global company creating end-to-end tech products for clients across Fintech, iGaming, and Marketing.

What you will do

• Communicate with customers through online chats and emails.
• Maintain a prompt and empathetic attitude towards customers.
• Acknowledge and resolve customers’ complaints efficiently.
• Provide professional support and ensure customer satisfaction.

Requirements

• Proficiency in both written and spoken Vietnamese and English.
• Proactive attitude with a knack for customer support and sales.
• Excellent communication and negotiation skills.
• Strong attention to detail.
• Previous experience in a support role is advantageous.

Culture & Benefits

• Snacks in the Office
• 20/26 days of vacation per year
• 6 days of sick leave without document required
• Attractive office location and facilities
• Medical insurance for you and your partner
• Sports package
• Birthday, wedding, and newborn gifts
• Languages classes (partially paid by the Company)
• Career growth opportunities
• International corporate parties, great team-building events and activities