Middle Crm Specialist (Igaming)

TL;DR

Middle CRM Specialist (Igaming): Participating in the development and implementation of customer retention strategy, including creation and optimization of personalised offers and communications with an accent on customer data analysis to identify trends, determine churn factors and develop their prevention strategies. Focus on implementation of innovative approaches and technologies to enhance customer retention processes and performing A/B testing of business hypotheses.

Company

hirify.global is a leading B2B provider of iGaming solutions that empowers operators to grow, lead, and win.

What you will do

• Participate in the development and implementation of customer retention strategy, including creation and optimization of personalised offers and communications.
• Analyse customer data to identify trends, determine churn factors and develop their prevention strategies.
• Work in CRM tools.
• Perform A/B testing of business hypotheses.
• Support and develop the team, including training employees and motivating them to achieve customer retention goals.

Requirements

• 1 year as Junior CRM Manager.
• Experience in CRM and a deep understanding of CRM principles.
• Analytical skills and experience working with customer data.
• Implementation of innovative approaches and technologies to enhance customer retention processes.
• Excellent communication skills and ability to effectively interact with various levels of staff.

Culture & Benefits

• Benefits Cafeteria: An annual fixed budget that you can use based on your needs and lifestyle for sports, medical, mental health, home office, or languages.
• Parental support with paid maternity/paternity leave and monthly childcare allowance.
• 20+ vacation days, unlimited sick leave, and emergency time off.
• Remote-first setup with full tech support and coworking compensation.
• Regular team events – online, offline, and offsite.
• Learning culture with internal courses, career development programs, and real growth opportunities.