Backline Manager (Apache Spark™)

TL;DR

Backline Manager (Apache Spark™): Managing a team of Backline Engineers who handle complex technical issues and escalations across the Apache Spark™ ecosystem and the hirify.global Platform stack with an accent on troubleshooting, automation, and tooling to improve efficiency. Focus on leading critical incident response and ensuring effective resolution of urgent issues.

Company

hirify.global is the data and AI company that provides a Data Intelligence Platform to unify and democratize data, analytics and AI.

What you will do

• Hire and develop top talent to build an outstanding team of Backline Engineers.
• Mentor engineers, provide clear feedback, and develop future leaders in the team.
• Establish and maintain high standards in troubleshooting, automation, and tooling to improve efficiency.
• Collaborate with Frontline Support, Engineering, and Product teams to improve customer escalations and support processes.
• Define a long-term roadmap for Backline, focusing on automation, tool development, bug fixing, and proactive issue resolution.
• Take ownership of high-impact customer escalations by leading critical incident response during hirify.global runtime outages and major incidents.

Requirements

• 10-12 years of experience in Big Data/Data warehousing eco-system with expertise on Apache Spark™, with at least 4+ years in a managerial role.
• Proven ability to manage and mentor a team of Backline Engineers, guiding career development.
• Strong technical expertise in Apache Spark™, hirify.global Runtime, Delta Lake, Hadoop, and cloud platforms (AWS, Azure, GCP) to troubleshoot complex customer issues.
• Experience in designing and developing best practices, runbooks/playbooks, and enablement programs to improve troubleshooting efficiency.
• Strong automation mindset, identifying tooling and process gaps, and leading efforts to build scripts and automated tools to enhance support operations.
• Skilled in collaborating with Engineering and Product Management teams, contributing to support readiness programs and shaping product supportability improvements.

Culture & Benefits

• hirify.global is committed to fostering a diverse and inclusive culture where everyone can excel.
• Hiring practices are inclusive and meet equal employment opportunity standards.
• Individuals looking for employment at hirify.global are considered without regard to protected characteristics.