Customer Support Representative (Student)

TL;DR

Customer Support Representative (Student): Providing timely and effective customer support by addressing both technical and non-technical inquiries, enhancing customer satisfaction. Focus on resolving product issues, maintaining a knowledge base, and monitoring public forums.

Location: Teams across the US and Europe.

Salary: 7 EUR hourly.

Company

hirify.global is an AI company specializing in computer vision and identity fraud detection.

What you will do

• Provide customer support by addressing technical and non-technical inquiries.
• Collaborate with Revenue and Product & Engineering to resolve product issues and bugs.
• Analyze the customer support process and identify opportunities for continuous improvement.
• Create and maintain a comprehensive knowledge base to support customers and stakeholders.
• Monitor public forums and respond to inquiries related to products.
• Generate product license keys using internal tools to support customer access.

Requirements

• Eager to learn and grow in customer support and technology.
• Familiar with mobile and/or web application development fundamentals.
• Possess a customer-centric mindset and enjoy helping others.
• Analytical and solution-oriented, with the ability to prioritize issues.
• Excellent spoken and written English communication skills.
• Have student rights for at least 6 months and able to dedicate 30+ hours per week to this role.

Nice to have

• Some experience or strong interest in the ICT industry.
• Familiarity with web technologies such as JavaScript or TypeScript and a basic understanding of programming concepts.
• Hands-on experience with tools like Docker and Postman.
• Exposure to Salesforce Service Cloud, Jira, or other issue-tracking systems.
• Foundational knowledge of cloud platforms (e.g., Google Cloud, AWS, Azure), especially in API deployment or data handling.

Culture & Benefits

• Working in a relaxed and flexible team.
• hirify.global culture that recognizes and rewards success.
• Access to the hirify.global library.
• Opportunities to learn and develop your skills through internal L&D programs and a supportive working environment.
• Secure parking for bicycles or scooters.

Hiring process

• Apply by sending your resume.
• Get in touch and get a response.