Customer Support Representative - Student

Location: Zagreb, Croatia; hybrid work with work-from-home or remote options depending on preference. Must be currently enrolled as a student and eligible to work through a student contract in Croatia for at least one year. Afternoon shifts: 14:00–22:00.

Hourly rate: €7.50.

Company

hirify.global is an AI company developing computer vision, identity verification, and identity fraud detection products, including on-device machine learning models.

What you will do

• Respond to customer questions and support requests through email, forms, and Slack.
• Troubleshoot issues and guide customers toward solutions across hirify.global products.
• Identify and escalate complex technical questions to the appropriate teams.
• Collaborate with Customer Success, Product, Engineering, and other teams to resolve issues.
• Improve support documentation, processes, and the overall customer experience.
• Learn the products and gradually handle more complex requests independently.

Requirements

• Currently enrolled as a student and eligible to work through a student contract in Croatia for at least one year.
• Availability for afternoon shifts from 14:00 to 22:00.
• Excellent written and spoken English.
• Comfort using technology and curiosity about how things work.
• Clear, patient, and professional communication.
• Organization, reliability, attention to detail, and problem-solving ability.
• Ability to work independently and involve the team when needed.

Nice to have

• Ongoing studies in a technical field, such as FER, TVZ, FOI, or equivalent.
• Previous customer support or customer service experience.
• Familiarity with ticketing systems or customer support platforms.
• Basic understanding of APIs, SDKs, or software products.
• Familiarity with AWS, GCP, Azure, and API services.

Culture & Benefits

• Hybrid setup with the option to work from home or remotely depending on preference.
• Hands-on experience with real customers in a global technology company.
• Supportive environment focused on learning and development.
• Exposure to modern technology and technical customer support.
• Opportunities to develop communication, problem-solving, and technical skills.
• Equal opportunity workplace committed to diversity and inclusion.