Technical Account Manager (Cybersecurity)

TL;DR

Technical Account Manager (Cybersecurity): Acts as a trusted advisor and partner to customers, ensuring they maximize value from our solutions while maintaining high satisfaction and retention. Focus on driving adoption, identifying growth opportunities, and aligning our technology with customers’ business goals. The role involves providing guidance, best practices, and insights to help customers achieve their business objectives through the effective use of our platform.

Location: Willingness to travel as needed to meet with customers and support their needs. TS/ SCI with a CI Poly or greater.

Salary: $185,000-$225,000 per year

Company

hirify.global is revolutionizing the way large networks are managed.

What you will do

• Develop and maintain strong, long-term relationships with customers, acting as their primary point of contact and trusted advisor.
• Drive customer success by helping customers understand and effectively utilize the platform’s capabilities, ensuring they achieve their business goals.
• Develop and execute strategic account plans that align with customers’ goals, identify expansion opportunities, and drive increased platform usage and adoption.
• Collaborate with product and engineering teams to relay feedback, suggest improvements, and influence the development of new features based on customer needs.
• Lead the onboarding process for new customers, delivering training to ensure customers quickly become proficient with the platform.
• Regularly monitor customer health metrics, develop customer success plans, and provide data-driven insights and reports.

Requirements

• Bachelor’s degree in business, Information Technology, or a related field, or equivalent practical experience.
• 5+ years of experience in a technical account management, customer success, or similar role within the technology industry, preferably with SaaS solutions.
• Strong understanding of how technology can solve business challenges and the ability to articulate this value to customers.
• Proven track record of building and managing customer relationships, driving product adoption, and delivering customer success.
• Excellent communication, presentation, and interpersonal skills with the ability to engage with stakeholders at all levels.
• Experience with CRM and customer success tools, as well as familiarity with data analysis methods for monitoring customer health.
• TS/ SCI with a CI Poly or greater.

Nice to have

• Project Management experience and/or certifications (such as PMP).
• A solid understanding of Computer Networking and familiarity with common issues network engineers might encounter.

Culture & Benefits

• Ideal for someone passionate about building strong customer relationships.
• Thrive in a dynamic environment and have a customer-first mindset.