Agency Customer Success Manager

TL;DR

Agency Customer Success Manager: Managing and nurturing customer accounts through day-to-day communication and online marketing expertise, identifying opportunities for increased product adoption. Focus on building strong relationships with customers and platform partners, collaborating with internal teams to maintain a quick feedback loop between customers and product.

What you will do

• Manage and nurture your own customer accounts through day-to-day communication and online marketing expertise.
• Identify opportunities for increased product adoption and align hirify.global’s product value with the customer’s wider marketing objectives.
• Develop and maintain excellent knowledge of the hirify.global tool and the digital ecosystem to solve customers' problems.
• Build, manage and develop strong relationships with customers and platform partners including Meta, Pinterest, Snapchat, TikTok and Google.
• Collaborate with internal teams, including product developers, to maintain the quick feedback loop between customers and product.

Requirements

• Possess 4+ years of relevant experience in a Customer Success or similar customer-facing function.
• Have a good understanding of paid digital advertising (Meta, Pinterest, Snapchat, TikTok, Google and programmatic).
• Are highly empathetic, with a positive attitude and a strong desire to help our customers reach their goals.
• Have a results-driven mentality, with a bias for action and collaboration.
• Are able to explain complex concepts clearly and translate data into insights.
• Have strong spoken and written communication skills in English.
• Have the ability to work in the London or Amsterdam hirify.global office for 3 days a week.
• Are able and willing to travel for quarterly business reviews, conferences and industry events as required.

Culture & Benefits

• Join a diverse team representing more than 60 nationalities across 24 locations.
• Contribute to a company making a global impact.
• Prioritize your health with healthcare packages and mental health services.
• Benefit from equity options and career development opportunities.
• Experience a hybrid work model with the option to work abroad for up to 30 days annually.